Store Policies
Last updated: September 20, 2026
These Store Policies explain the shipping, returns, and Bulk Purchaser requirements that apply when purchasing from Icon Fan Favorites.
Shipping
Orders placed by 9:59 AM EST, Monday–Friday, are typically processed and shipped the same business day, excluding holidays. Orders placed after 10:00 AM EST, on weekends, or on holidays will begin processing on the next business day.
Icon Fan Favorites offers standard shipping as a fast and secure method so customers receive their orders in a timely, worry-free manner. Icon Fan Favorites offers $7.99 Standard Shipping and online returns.
Icon Fan Favorites currently ships to the lower 48 states and the District of Columbia. Icon Fan Favorites does not ship to APO/FPO addresses, United States territories or possessions, or international destinations.
| Shipping Method | Order Value | Domestic Rate |
|---|---|---|
| Standard Shipping | $0–$50.00 | $7.99 |
| Standard Shipping | $50.01–$99.99 | FREE |
| Standard Shipping | $100.00–$150.00 | $7.99 |
| Standard Shipping | $150.01+ | $7.99 |
Shipping FAQs
What shipping options are available?
Processing Time
- Orders placed by 9:59 AM EST, Monday–Friday, typically ship the same day, excluding holidays.
- Orders placed after 10:00 AM EST ship the next business day.
- Orders placed on weekends or holidays ship the next business day.
- Once an order is placed, it is quickly sent to our warehouse for processing, and changes or cancellations may not be possible.
Standard Shipping (Ground)
- Delivery typically arrives within eight business days after shipment.
- Orders ship with the best available carrier, including UPS, FedEx, or USPS.
- Delivery to rural or remote areas may take longer than eight days.
- Orders may be delivered as late as 8 PM local time.
What does “Get it as soon as” mean?
“Get it as soon as” is an estimated delivery date based on your shipping method, order-processing time, and the carrier’s expected transit time. Delivery dates are not guaranteed, and delays may occur once your order is with the shipping carrier. If you need your order by a specific date, we recommend selecting an expedited shipping method at checkout when available.
When will my order ship?
Orders placed by 9:59 AM EST, Monday–Friday, are typically processed the same business day, excluding holidays. Orders placed after 10:00 AM EST, on weekends, or on holidays will begin processing on the next business day.
Most orders ship within 1–4 business days, though processing may take longer during holidays and other peak periods. Once your order ships, you’ll receive a shipping-confirmation email with tracking information.
Why hasn’t my tracking information updated?
Once your order has shipped, tracking updates are provided by the shipping carrier. It is common for tracking to go several days without an update while your package is in transit.
Our Customer Care team has access to the same tracking information shown by the carrier and cannot provide additional tracking details.
Can I change my shipping address after I place my order?
Because we work to process and ship orders quickly, we are unable to guarantee shipping-address changes after an order is placed. If your order has not yet been processed, Customer Care may be able to assist. Once your order has shipped, the shipping address cannot be changed.
How will you notify me if there is a problem with my order?
All order communication is sent by email, so it is important that the email address provided with your order is accurate and current.
Do you ship to PO Boxes or military addresses?
No. We currently do not ship to PO Boxes or APO and FPO military addresses.
Do you ship outside the lower 48 United States?
No. Icon Fan Favorites currently ships only to the lower 48 states and the District of Columbia. We do not ship to United States territories or possessions or to international destinations.
Returns
Return Window: You have 30 days from the date of delivery to initiate a return for most items purchased from Icon Fan Favorites.
Eligible Items: Items must be unused and in their original condition, with all original packaging and tags intact. Proof of purchase is required for all returns.
Non-Returnable Items: Opened collectibles, items removed from their original packaging, personalized or custom items, and sale or clearance items cannot be returned unless defective.
How to Initiate a Return: Contact our customer-service team at help@iconfanfavorites.com with your order number and reason for the return. We will provide return instructions.
Return Shipping: Customers are responsible for return-shipping costs unless the item received was defective or Icon Fan Favorites made an error with the order. We recommend using a trackable shipping service.
Refund Processing: Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method. Please allow additional time for your bank or credit-card company to process the refund.
Exchanges: We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired product.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at help@iconfanfavorites.com with photos of the damage. We will arrange for a replacement or full refund at no cost to you, including return shipping.
Restocking Fees: A flat return fee of $10 per shipment will be applied to all returns, regardless of the reason.
Late or Missing Refunds: If you haven’t received your refund within the stated timeframe, first check your bank account, then contact your credit-card company. If you have completed these steps and still have not received your refund, contact us at help@iconfanfavorites.com .
Questions: If you have questions about our return policy, contact Icon Fan Favorites at help@iconfanfavorites.com or call 941.313-3151.
Bulk Purchaser Policy
Icon Fan Favorites reserves the right to refuse, restrict, limit, cancel, or alter orders and the terms of purchase and return applicable to Bulk Purchasers at any time.
The term “Bulk Purchaser” shall mean and include Purchasers for resale and Purchasers of greater than three (3) of any items of the same Merchandise SKU.
Bulk Purchasers who engage in the purchase, selling, and reselling of Icon Fan Favorites merchandise may not use any trademark, copyright, copyrighted materials, models, or other intellectual property of Icon Fan Favorites without first obtaining written permission to do so.
Bulk Purchasers may not use the Icon Fan Favorites company name, trademarks, or copyrights in a manner that implies sponsorship or endorsement by Icon Fan Favorites, or hold themselves out as an affiliate of Icon Fan Favorites or any of its brands.
Bulk Purchasers may not return any merchandise unless the merchandise was defective when sold and was purchased at regular price. All sales of discounted merchandise to Bulk Purchasers are final. Customers of Bulk Purchasers may not return merchandise to Icon Fan Favorites.
Bulk Purchasers may not redeem coupons, Icon Fan Favorites Cash, birthday discounts, Direct Mailer Discounts, or other promotional offers that require a code or identifier to redeem.
Bulk Purchasers may not redeem coupons, credits, or other benefits obtained through Icon Fan Favorites loyalty programs, including the Icon Fan Favorites Guest List.
Bulk Purchasers are not entitled to free shipping or discounted shipping options.
Icon Fan Favorites and its affiliate companies reserve the right to refuse sales to Bulk Purchasers at any time.